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# IPTV FAQs

WHAT LEVEL OF QUALITY SERVICE DO WE PROVIDE?
Our service excels in all aspects of IP network quality control. We take pride in delivering an exceptional experience that stands out among other similar service providers in the market. With our commitment to quality of service, we prioritize packets on the network, effectively managing delays and fragmentation to ensure a superior level of service. We consistently maintain the desired performance standards to guarantee high-end quality service for our valued customers.
WHAT ARE THE AVAILABLE PAYMENT METHODS?

We offer a variety of convenient payment methods, including PayPal, Bitcoin and other cryptocurrencies, as well as Debit/Credit Card options. Our secured payment gateway ensures automatic currency conversion and transparent transactions with no hidden fees.

WHAT ARE THE FUNDAMENTALS OF AN IPTV SYSTEM?

In general, there are two primary systems of IPTV that enable the delivery of content. The first system involves broadcasting material to multiple viewers simultaneously, while the second system facilitates video-on-demand, catering to individual subscribers who request specific content. These systems rely on essential components such as a set-top box and other necessary elements to ensure seamless transmission and access to IPTV content.

IS IT POSSIBLE TO SIMULTANEOUSLY USE TWO DEVICES WITH A SINGLE SUBSCRIPTION?
Unfortunately, it is not possible to have multiple connections on a single account. Doing so may result in your username and IP address being blocked.
WHAT IS THE RESPONSE TIME FOR TICKETS ON ONETVSERVICES SUPPORT?

When you raise a ticket for account activation or technical support, we aim to respond promptly within a timeframe of 1 to 2 hours. However, our commitment is to provide a reply within the first hour of receiving such tickets. Please note that during peak hours, the response time may extend up to 3 hours. We prioritize timely and efficient support to ensure your needs are addressed as swiftly as possible.

WHAT IS THE BANDWIDTH USAGE OF IPTV STREAMS?
Our IPTV streams utilize cutting-edge H264 technology, providing optimal compression and superior quality. The stream sizes typically range around 8 Mbit. It’s worth noting that when switching channels, the H264 protocol may experience a slight increase in bounce to initiate picture display. Hence, a minimum internet connection speed of 16 Mbit is required, while HD channels necessitate a speed of 30 Mbit to ensure seamless streaming.
WHICH DEVICES DO WE SUPPORT?

Our extensive device compatibility allows seamless access to our services across various platforms. Whether you prefer MAG, Android Smart Phones, Android Boxes, Enigma, DreamBox, Vu+, PC, VLC, Kodi/XBMC, or Smart TVs, we’ve got you covered. Enjoy our IPTV experience on your preferred device without any limitations.

WHY DO THE CHANNELS FUNCTION IN VLC PLAYER BUT NOT IN SIPTV APP?
For users with webOS or Tizen TVs who receive multicast streams, it is essential to enable the UDP to HTTP function in the application’s settings and configure it accordingly on your router. This ensures seamless compatibility and optimal performance between your devices and the IPTV service.
IS SATELLITE REQUIRED FOR IPTV USAGE?
No, there is no need for dish and satellite equipment. With OnetvServices, you will connect to our servers via the internet, eliminating the requirement for additional hardware.
WHY IS MY PLAYLIST NOT LOADING OR WORKING ANYMORE?

To resolve any potential IP block issues, we kindly request you to submit a support ticket to Cosmos IPTV Support. Our dedicated team will promptly investigate and verify if your IP is indeed blocked. If confirmed, we will swiftly proceed with unblocking your IP to ensure uninterrupted access to our services.

CAN AN ANDROID TV BOX TRANSFORM MY TV INTO A SMART TV?

Absolutely! With our IPTV service, you gain access to a multitude of apps directly from the Android Google Play Store. This interactive feature enhances your TV experience, allowing you to utilize popular apps such as Gmail, Firefox, Skype, and many more, all conveniently accessible from your television. Embrace the seamless integration of apps and enjoy the versatility and convenience it brings to your entertainment setup.

WHY AM I EXPERIENCING BUFFERING ISSUES WITH CHANNELS?

To troubleshoot any connectivity issues with your Cosmos IPTV subscription, we recommend the following steps:

First, verify your internet connection and router. Restart both to ensure they are functioning properly.
Check the settings on the device you are using for your Cosmos IPTV subscription. Ensure they are correctly configured.
If the problem persists, it is possible that your Internet Service Provider (ISP) is blocking IPTV traffic. You can try testing your subscription with another ISP connection to determine if this is the case.
By following these steps, you should be able to resolve any issues and enjoy uninterrupted IPTV service.

WIFI OR ETHERNET: WHICH IS PREFERABLE?

It is strongly advised to establish a hardware connection (Ethernet) for optimal device performance.

ARE RESELLER PLANS AVAILABLE?

Certainly! We provide an exclusive reseller plan at the most competitive price. Feel free to click here to explore our reseller plans and find the one that suits your requirements.

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