# Refund Policy

## Cancel Any Time

If for any reason you feel that our service did not live up to your expectations or you think that somehow our service did not meet your standards of excellence. Request a cancellation and pay only for the period you have consumed.

Users can cancel and request a refund for the rest of their subscriptions in just a few steps in their account dashboard.
Please check the table below for how the refund calculations are done.

## How do refund calculations work?

*This policy does not apply to reseller plans. Reseller plans are nonrefundable.

SUBSCRIPTION PERIOD | 1 MONTH | 3 MONTH | 6 MONTH | 12 MONTH
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 1-21 DAYS = AED15.00 | WITHIN 1-15 DAYS = AED45.00 | WITHIN 1-15 DAYS = AED75.00 | WITHIN 1-15 DAYS = AED120.00
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 22-30 DAYS = AED0 | WITHIN 16-45 DAYS = AED30 | WITHIN 16-45 DAYS = AED60 | WITHIN 16-45 DAYS = AED120
REFUND REQUEST TIME = REFUND AMOUNT |  | WITHIN 46-60 DAYS = AED15 | WITHIN 46-60 DAYS = AED45 | WITHIN 46-75 DAYS = AED110
REFUND REQUEST TIME = REFUND AMOUNT |  | WITHIN 61-90 DAYS = AED0 | WITHIN 61-90 DAYS = AED30 | WITHIN 76-90 DAYS = AED90
REFUND REQUEST TIME = REFUND AMOUNT |  |  | WITHIN 91-120 DAYS = AED15 | WITHIN 91 -120 DAYS = AED75
REFUND REQUEST TIME = REFUND AMOUNT |  |  | WITHIN 121-150 DAYS = AED10 | WITHIN 121-180 DAYS = AED60
REFUND REQUEST TIME = REFUND AMOUNT |  |  | WITHIN 151-180 DAYS = $0 | WITHIN 181- 240 DAYS = AED40
REFUND REQUEST TIME = REFUND AMOUNT |  |  |  | WITHIN 241-300 DAYS = AED20
REFUND REQUEST TIME = REFUND AMOUNT |  |  |  | WITHIN 301-360 DAYS = AED0

We also strive to make sure our customers don’t get stuck or give up on the process. If you are having any issues at all please Open a Ticket. We are a full-service provider and help with everything from ordering to installation.

## Requesting a Refund

You can request cancellation by opening a support ticket on the billing department.
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